The Federal Competition and Consumer Protection Commission (FCCPC) says it has recovered more than ₦10 billion for aggrieved consumers, following complaints lodged across multiple sectors between March and August 2025.
In its newly released data, the Commission reported that 9,091 complaints were resolved within the six-month period, with banking, fintech, and electricity emerging as the top sources of consumer dissatisfaction.
According to the breakdown, banking led with 3,173 complaints, followed by Fast-Moving Consumer Goods (FCMG) with 1,543, fintech (1,442), and electricity (458). Other notable sectors included e-commerce (412), telecommunications (409), retail/wholesale (329), aviation (243), information technology (131), and road transport and logistics (114).
The grievances ranged from unauthorised deductions and unfair charges to product defects, deceptive marketing, and service delivery failures.
Reacting to the findings, FCCPC’s Executive Vice Chairman/CEO, Mr. Tunji Bello, said the data reflects the real struggles of Nigerian consumers.
“These numbers are not just statistics; they tell the story of consumer frustration, and the daily challenges Nigerians face in essential services. However, the FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect the welfare of all consumers,” Bello said.
The Commission noted that banking complaints, particularly involving loan deductions, transaction disputes, and account charges, remain the most pressing, while fintech-related cases have surged, especially around digital lending and investment schemes.
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Electricity also ranked high due to billing disputes and poor service delivery, prompting FCCPC to stress the need for stronger coordination with the Nigerian Electricity Regulatory Commission (NERC) and electricity distribution companies (DisCos).
While losses in the e-commerce sector were typically low in value, the high volume of disputes involving deliveries, refunds, and counterfeit products highlighted the sector’s growing exposure.
The FCCPC said it is ramping up monitoring, enforcement, and inter-agency collaboration, particularly in financial and utility services, to ensure stronger consumer protection going forward.
